Privacy Policy

This privacy policy explains how Anna Williams (Credit Representative 480273), operating under Berti Financial Group (Australian Credit Licence 389328), collects, uses, and protects your personal information through the website annawilliams.finance. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

• Your name
• Email address
• Phone number
• Area of interest (e.g. home loans, refinancing, asset finance)
• How you heard about Anna
• Any additional details you include in your message

We do not collect sensitive information (such as health or financial data) through the website enquiry form. Any financial information required for loan processing is collected separately through secure channels as part of the formal application process.

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your enquiry — Anna or a member of the Berti Financial Group team will contact you via phone or email
• SMS confirmations — When you submit an enquiry, you will receive an automated SMS confirmation via Twilio confirming your enquiry has been received
• Internal notifications — An SMS and email notification is sent to Anna so she can follow up promptly
• Record keeping — Enquiry details are stored securely for business administration and follow-up purposes

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information. Your information may be shared with:

• Berti Financial Group — Anna operates as a Credit Representative under Berti Financial Group. Your enquiry details may be shared with the group for the purpose of processing your loan application or providing financial services
• Twilio — Used solely to send SMS confirmations and notifications. Twilio processes your phone number for the purpose of delivering messages only

We do not share your personal information with any other third parties for marketing or advertising purposes.

4. Cloudflare Turnstile (Bot Protection)

Our enquiry form uses Cloudflare Turnstile to verify that submissions are made by real people, not automated bots. Turnstile may collect limited technical data (such as browser type and interaction patterns) to determine whether a visitor is human. This data is processed by Cloudflare in accordance with their privacy policy. No personal information is shared with Cloudflare through this process.

5. Cookies and Tracking

This website currently uses minimal cookies required for basic site functionality. We do not use advertising cookies or cross-site tracking. Placeholder code for Google Tag Manager and Meta Pixel exists in the site but is not currently active. If these services are activated in the future, this policy will be updated accordingly, and appropriate consent mechanisms will be implemented.

6. Data Storage and Security

Enquiry data submitted through the website is stored in a secure database hosted on infrastructure managed by The Tech Tradie (IT provider). We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Access to enquiry data is restricted to authorised personnel only.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Ask us to correct any inaccurate or outdated information
• Deletion — Request that we delete your personal information from our records

To exercise any of these rights, please contact Anna directly at [email protected].

8. Contact Details

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.